FREQUENTLY ASKED QUESTIONS
What sneakers do GLACÉ Wrap Kits work on?
We currently offer products for the Air Force 1, Jordan 1, Ultra Boost, Ultra Boost 22, Ultra Boost 21, NMD, and the Superstar. However, our wraps do work with other model sneakers. If you are curious about your specific shoe model, please send an email with a photo of your shoes to firstname.lastname@example.org
How many pieces come with each Wrap Kit?
Every product we sell comes with enough to complete two shoes or one pair.
Do I need to apply heat when using GLACÉ Wrap Kits?
Yes, you absolutely need to be using a heat source, like a hair dryer or heat gun, for a short period of time to really kick in the adhesion of the material. You should see the material start to soften and the texture of the shoe will start to show through the wrap material. (5-15 seconds per stripe)
Can I remove my Wrap Kit?
Yes, all GLACÉ products can be fully removed without leaving any residue behind. We recommend using a hair dryer or heat gun to reheat the material before removal. This will reactivate the adhesive and allow for a clean and easy experience.
Can I re-use GLACÉ Wrap Kits?
Unfortunately, we do not recommend re-using the materials as they lose some adhesion and stretch when peeled off.
How long can we expect GLACÉ Wrap Kits to last after properly installed?
With proper installation, materials can last three to six months on parts where the shoe experiences frequent flex and even longer on pieces that do not flex with wear. If you experience any troubles with your order, please send an email with photos of your stripes and shoes, along with your order number to email@example.com
The fitment on my Wrap Kit seems off, is this possible?
Our materials are precisely cut with automated machines and sized best to fit a range of sizes. First make sure each piece is installed the correct way/direction based on the instructions. Next, note that the material is made to have a little stretch and can be adjusted length wise with a bit of heat applied to the material. Finally, heat one more time and tuck all edges down. If fitment still doesn't seem correct, please contact us and will make sure to sort things out. Please send an email with photos of your stripes and shoes, along with your order number to firstname.lastname@example.org
What materials can I apply my Wrap Kit to?
Our adhesive kits stick to any part of your sneaker that has a rubber/silicon/plastic/leather make up. Unfortunately, our kits do not adhere to cloth. This means they are not compatible with PRIME KNIT, FABRIC, or CLOTH used to make up the Parley's, ATR's, or Prime Knit NMD's for example.
Will using Wrap Kit cause damage to my sneaker?
No, of course not! We'd never want to harm your most prized possessions. All the materials used have similar properties to car wrapping material, and are fully removable. If any residue is left, simply use a cotton ball and nail polish remover and watch it disappear in seconds.
Free Shipping on all orders over $40.00*
We ship worldwide, and have shipped to 85+ countries and counting!
International Shipping is $9.99 for standard (14 - 28 Days)
Domestic Shipping is $4.99 (3 - 5 Days)
We ship our Domestic and International Orders using USPS First Class or DHL "Global Mail"
*Unless otherwise stated through promotions.
I'm Upset With My Order, How Can I Return The Product?
Have no fear, we are so happy to help. Please send an email with your order number and the reason you are upset and we will do our best to make things right! We want nothing more than to create the best experience for you. Please send all inquiries to email@example.com thank you.
After an order is made, it can be cancelled within 24 hours for a $2.50 processing fee if the order has not shipped.
If your order has shipped, it may be returned within 14 days in unused condition, for a full refund minus your shipping fee and a $4.50 shipping return fee.
If you have used your products, and are unhappy, we are happy to discuss an exchange or refund for store credit.
*Orders placed using a discount code, may only qualify for a refund in the form of a store credit.
At the end of the day, we want nothing more than for you to be happy with your purchase and a supporter of GLACÉ for life. Please send all inquiries to firstname.lastname@example.org, thank you.
I Love You.
Nah, we love you! Hit us up with your feedback over email or Instagram, and we will be sure to hook you up on your next order.
I Don't Feel That Way.
That's alright, our products aren't for everyone, but still reach out and let us know how come. We will do everything in our power to at least make sure you had a pleasant experience and we don't leave a salty taste in your mouth. At the end of the day, we both are human.
For any further questions please do not hesitate to contact us at email@example.com and we will answer any questions you have!